Merchant Policy for Congo Rare Minerals
Welcome to Congo Rare Minerals (CRM). Our Merchant Policy outlines the terms and conditions governing transactions, purchases, and operations conducted through our platforms and services. We value transparency and are committed to providing an exceptional experience to our clients.
1. General Overview Congo Rare Minerals is Africa’s leading gold mining company specializing in the sale of gold, diamonds, copper, silver, gold bars, gold dust, and gold nuggets. By engaging in transactions with us, you agree to the terms outlined in this policy.
2. Payment Methods We accept the following payment methods:
- Bank Transfers: Payments should be made directly to our official bank account provided in your invoice.
- Wire Transfers: Secure international wire transfers are accepted.
- Cryptocurrency Payments: We accept Bitcoin (BTC) and Ethereum (ETH) for convenience and security.
All payments must be completed in full before goods are shipped or released.
3. Pricing and Currency
- All prices are quoted in USD.
- Prices are subject to change based on market conditions and will be confirmed at the time of purchase.
- For bulk purchases, special pricing and discounts may apply.
4. Order Placement
- Orders can be placed via our website, official email, or authorized representatives.
- Once an order is placed, a detailed invoice will be sent to your email.
- All orders are subject to availability and confirmation.
5. Shipping and Delivery
- We ship globally, and delivery times may vary based on location and shipping method.
- Shipping costs and insurance will be included in your invoice.
- Upon shipment, a tracking number and delivery details will be provided.
6. Returns and Refunds Due to the nature of our products, we have a strict no returns and no refunds policy unless:
- The delivered product does not match the agreed specifications.
- There is clear evidence of damage during transit (must be reported within 24 hours of receipt).
For eligible cases, refunds will be processed within 14 business days after verification.
7. Authenticity Guarantee Congo Rare Minerals guarantees the authenticity and quality of all our products. Each purchase comes with:
- An official assay report.
- Certification of authenticity.
- Relevant export documentation.
8. Compliance and Regulations Congo Rare Minerals complies with international trade and mining regulations. Buyers are responsible for ensuring that they comply with import regulations in their respective countries.
9. Customer Support For inquiries, support, or disputes, please contact us:
- Email: info@congorareminerals.com
- Phone: +243820928379
- Hours: 08:00 AM – 05:30 PM (GMT+1)
We strive to respond to all queries within 24 hours.
10. Privacy Policy Your privacy is important to us. All personal and financial information shared with us will be handled securely and in accordance with our Privacy Policy.
11. Updates to the Merchant Policy Congo Rare Minerals reserves the right to update this policy at any time. Updates will be posted on our website, and customers are encouraged to review the policy periodically.
By purchasing from Congo Rare Minerals, you acknowledge that you have read, understood, and agreed to the terms outlined in this Merchant Policy. Thank you for choosing us as your trusted partner in rare minerals.