Effective Date: 03-03-2017
Terms of Service
Last updated: August 9, 2025
Welcome to Congo Rare Minerals (“CRM,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of congorareminerals.com and any related sales, logistics, or consulting services we provide (collectively, the “Services”). By using the Services, you agree to these Terms.
1) Who We Are
Congo Rare Minerals is a licensed precious-metals seller and exporter. We offer investment‑grade gold products (including 22K and 24K) and arrange compliant, insured export to approved destinations worldwide.
- Website: https://congorareminerals.com/
- Email: info@congorareminerals.com
- Phone: +243 820 928 379
- Business hours: 08:00–17:30 (local time)
2) Acceptance of These Terms
By viewing, requesting a quote, placing an order, or otherwise using our Services, you confirm that you have read, understood, and agree to these Terms and any policies referenced here (including our Privacy Policy). If you do not agree, do not use the Services.
3) Eligibility
You must be at least 18 years old and legally able to enter into contracts. You confirm you are not located in, or acting for, a sanctioned or otherwise restricted person or jurisdiction.
4) KYC/AML & Sanctions Screening
We comply with know-your-customer (KYC), anti‑money‑laundering (AML), and sanctions laws. Before we issue binding quotes or accept payment, buyers must provide required identification and corporate documents. We may decline, pause, or cancel transactions that fail screening or due diligence.
5) Products & Minimum Order
- Products include investment‑grade gold in various forms and weights; availability may change.
- Minimum order: 100 grams (unless otherwise agreed in writing).
- Product images and descriptions are for general information; final specifications are confirmed on the pro‑forma invoice (“PFI”) or sales contract.
6) Quotes, Contracts & Assay
- Quotes reference prevailing market conditions plus logistics, insurance, and handling.
- A transaction becomes binding only when you receive and accept a written PFI or sales contract issued by CRM.
- Where applicable, we provide assay documentation. Final refinery assay and reconciliation terms are stated in the PFI/contract.
7) Pricing, Taxes & Fees
- Prices are indicative until confirmed on the PFI/contract and may reflect market moves.
- Unless stated otherwise in the PFI/contract, destination‑country duties, taxes, and customs charges are the buyer’s responsibility.
8) Payment Methods
We accept one or more of the following, as stated in the PFI/contract:
- Bank transfer to an account communicated after KYC approval
- Escrow or law‑firm trust account, where offered
- Cryptocurrency, where legally permitted and expressly agreed
Payment instructions are issued only by CRM and may change per transaction. You are responsible for verifying bank details directly with us through an authenticated channel. We are not liable for payments sent to the wrong account due to phishing or unauthorized instructions.
9) Shipping, Delivery & Incoterms® 2020
- Shipping method, carrier, and Incoterms® 2020 (e.g., CIF or FOB) are stated in the PFI/contract.
- We arrange insured export for approved destinations unless otherwise agreed.
- Estimated timelines are indicative and may vary due to compliance checks, carrier capacity, customs, and force majeure events.
10) Title, Risk & Insurance
- Risk and title transfer are governed by the Incoterms and any special terms in the PFI/contract.
- Unless stated otherwise, shipments are insured to the agreed value during carriage arranged by CRM. Insurance terms will be shared prior to dispatch.
11) Inspection, Testing & Variance
- Pre‑shipment inspection and testing procedures (e.g., XRF screening, melt & fire assay) are described in the PFI/contract.
- If final refinery assay differs from the PFI specification, reconciliation will follow the contractually agreed method (e.g., weight or purity adjustment, or payment/credit settlement).
12) Cancellations, Returns & Refunds
- Due to the nature of precious metals and price volatility, orders are generally not cancellable once the price is locked or once we have begun compliance, handling, or transport steps.
- If we authorize a cancellation, you agree to pay any applicable market-loss, handling, compliance, or logistics costs already incurred.
- Returns are not accepted except where required by law or as expressly agreed in writing.
13) Customs, Import & Buyer Obligations
- You are responsible for complying with import rules in your jurisdiction, for timely provision of documents, and for payment of any destination charges not explicitly covered by the Incoterms in your PFI/contract.
- You must not use the Services to violate sanctions, export controls, or any law.
14) Prohibited Uses
You agree not to use the Services to: (a) evade sanctions or AML laws; (b) defraud or deceive; (c) interfere with or disrupt the Website; (d) infringe intellectual‑property rights; or (e) engage in any unlawful activity.
15) Country & Buyer Restrictions
We may suspend or refuse service where prohibited by law, where due diligence fails, or where export, insurance, or logistics cannot be secured on reasonable terms.
16) No Investment Advice
Information on our Website is for general information only and is not investment, legal, or tax advice. You should obtain independent advice before making purchasing decisions.
17) Intellectual Property
All content on the Website is owned by CRM or its licensors and is protected by law. You may not copy, modify, distribute, or use our content except as allowed by these Terms or with our written consent.
18) Privacy
Our collection and use of personal data are described in our Privacy Policy. By using the Services, you consent to those practices.
19) Warranties & Disclaimers
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties not expressly stated in the PFI/contract, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.
20) Limitation of Liability
To the maximum extent permitted by law, CRM will not be liable for indirect, incidental, special, or consequential damages, loss of profits, or loss of opportunity. Our total liability for any claim relating to the Services will not exceed the amount you paid to CRM for the transaction giving rise to the claim.
21) Indemnification
You agree to indemnify and hold CRM and its officers, employees, and agents harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms or violation of law.
22) Force Majeure
We are not liable for delays or failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, strikes, embargoes, government actions, disease outbreaks, or transportation and communication failures.
23) Governing Law & Dispute Resolution
These Terms and any non‑consumer transaction arising from them are governed by the laws of Uganda, without regard to conflict‑of‑laws rules, unless your PFI/contract expressly states a different governing law.
- Good‑faith resolution: Parties will first try to resolve disputes informally within 30 days.
- Venue: Courts of competent jurisdiction in Kampala, Uganda, unless the PFI/contract specifies otherwise.
- Mandatory local consumer rights: If you are a consumer and mandatory local law grants you specific rights, those rights remain unaffected.
24) Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on the Website. Material changes to a live transaction will be communicated in writing and, where required, agreed by both parties.
25) Contact Us
For questions about these Terms or a specific order:
- Email: info@congorareminerals.com
- Phone: +243 820 928 379
- Contact form: https://congorareminerals.com/contact-us/
Note for buyers: The PFI/contract you sign for a specific shipment controls in case of any conflict with this page. Always rely on the most recent written terms issued to you for that transaction.